Abstract—The study aims to determine the quality of physician and pharmacy services based on patient perception measurement. Method: A cross-sectional study was carried out in 2019 through an exit poll of 300 patients/their companions in the out-patient unit at 10 Indonesia private hospitals providing the National Health Insurance (NHI) program. Data were collected using a questionnaire exploring patients' perceptions of the services, the length of consultation time, drug waiting time, and also by observing drug etiquette provided. Data were analyzed statistically using Chi-square and Mann-Whitney test. Results: Research shows significant differences between the two patients groups based on the type of insurance they used. Those belong to the NHI group had shorter consultation time and longer dispensing time compared with non NHI group. Differences reveals in the length of physician's consultation time for category 6-10 minutes (OR=3.3; 95%CI=1.12-9.22) and the length of pharmacist's consultation time for category more than 5 minutes (OR=8.12; 95%CI=2.13-30.95) between groups. The average drug waiting time was 22.4±21.01 min, in which NHI group waited 1.8 times longer than non NHI group (p=0.002). Only 32.7% of drug etiquettes were properly prepared. The drug etiquette for liquid drugs tends to be more incomplete than solid/semi-solid drugs. Suggestion: The quality of physician and pharmacy services in terms of time allocation is essential to treat NHI patients properly. Drug label standardization policy enforcement is also inevitable to improve pharmaceutical services and patient safety aspects.